Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Richard Casino ("we", "us", "our") covering everything you do on aussierichard.com — visiting any page, registering an account, depositing, betting, withdrawing, contacting support, or using any related service. By using the site you confirm you have read these Terms, understand them, and agree to be bound by them.

If you do not agree with any part of these Terms, do not register an account and do not deposit. Your only rights then are to read the public pages of the site without depositing.

Read these Terms together with our Privacy Policy and any specific bonus or promotion terms shown alongside an offer. Where a specific promotion's terms conflict with these general Terms, the specific terms apply for that promotion only.

You may register and play at Richard Casino only if all of the following are true on the day you create your account and remain true for as long as the account is open:

• You are at least 18 years of age, or the legal age for online gambling in the country or state where you live, whichever is higher.
• You are legally capable of entering a binding contract.
• You are not a resident of, or located in, a jurisdiction where access to online casino services from offshore operators is criminally prohibited for the player. We rely on you to confirm this — check the laws that apply to you.
• You are not on a self-exclusion register that covers Richard Casino, including BetStop in Australia, OASIS in Germany, or any equivalent national register that we have integrated with.
• You are using your own genuine identity, your own funds, and your own payment methods. Playing on behalf of someone else is not permitted.
• You are not an employee, immediate family member, or affiliated business partner of Richard Casino. Staff cannot deposit at the operator that employs them.

One person may hold one account. The account is in your sole legal name as it appears on your government ID. You are responsible for everything that happens on your account, whether you initiated the action or someone else did using your credentials.

Registration

Provide a valid email, set a strong password, enter your legal name, date of birth, residential address, mobile number, and choose your account currency. Information you provide must be accurate and current. Failing to update changed details is a breach of these Terms.

Two-factor authentication

Strongly recommended on every account. Available in account settings. Enabling it protects you from credential-stuffing attacks; without it, the entire risk of unauthorised account access is yours.

Account security

Keep your password confidential. Never share your login with anyone, including someone claiming to be Richard Casino support — we will never ask for your password through chat or email. If you suspect your credentials have been compromised, contact support immediately.

Multiple accounts

If we detect that one person controls more than one account — through matching ID, address, IP, payment method, device fingerprint, or behavioural pattern — we will close all but the original account, void any bonus winnings on the duplicate accounts, and may permanently bar the player.

Account dormancy

An account with no login, deposit, withdrawal, or bet for 12 consecutive months is considered dormant. We will email a 30-day notice before applying any dormancy fee permitted by our licence. Funds in a dormant account are never confiscated and remain payable to you on identity verification.

We are required by anti-money-laundering law to verify the identity of every player before processing any withdrawal. Verification is also triggered by certain deposit thresholds and by routine periodic review. You agree to cooperate fully with verification requests, even if it interrupts withdrawal timing.

Verification typically requires a government-issued photo ID, a proof of address no older than 90 days (utility bill, bank statement, or government letter), and for card deposits a partial photo of the card with middle digits and CVV redacted. Higher-risk reviews may require additional source-of-funds evidence.

Documents are reviewed by our compliance team and by specialist identity-verification providers who handle the data under contractual data-processing agreements. Most verifications complete within four hours during business hours. If we cannot verify your identity from the documents you provide, we will request alternatives. If verification ultimately fails, we close the account and return your verifiable deposits less any bonus winnings.

Minimum deposit

A$20 (or local-currency equivalent) on every supported method.

Maximum deposit

A$10,000 per transaction for fiat methods; A$50,000 per transaction for cryptocurrency. Daily and monthly aggregate limits apply and can be tightened in account settings.

Settlement currency

Account base currency you chose at registration. We do not charge conversion fees on deposit; your bank or processor may charge their own.

Withdrawal speed

Cryptocurrency: under four minutes on average once approved. E-wallets: 24–48 hours. Bank transfers: 3–5 business days. Withdrawals are reviewed by a human before release; this adds minutes, not days.

Withdrawal fees

We do not charge withdrawal fees. Network fees on crypto, and incoming-transfer fees from your own bank, are outside our control.

Method matching

Anti-money-laundering rules require us to return funds to the source where possible. We may require the original deposit amount to be withdrawn back to the depositing card, with winnings going to your nominated bank or e-wallet.

Suspicious activity

We may delay or refuse a withdrawal if it triggers AML or fraud rules. We will tell you a withdrawal is on hold and what additional information we need; we are sometimes legally restricted from saying more than that.

We run promotions of three kinds: a one-time welcome bonus on first deposit, recurring offers (cashback, reload bonuses, tournament entries), and one-off campaigns. Each promotion has its own terms shown alongside the offer. The general rules below apply to all of them unless a specific promotion overrides them.

Welcome bonus

Up to A$7,500 plus 500 free spins on first deposit. Minimum qualifying deposit A$20. Wagering requirement 40× the bonus before bonus winnings can be withdrawn. Maximum bet A$5 per spin or hand while the bonus is active. Free spins are released in batches over the first five days. Bonus expires 30 days after credit.

Wagering requirement

The cumulative amount you must stake before bonus winnings unlock. Pokies typically contribute 100% to wagering; table games and live dealer often contribute 10% or less because their house edge is much smaller. Exact contribution percentages are published with each promotion.

Maximum bet while wagering

A$5 per spin or hand during wagering, unless a specific promotion sets a different cap. Placing a single bet above the limit while the bonus is active forfeits the bonus and any winnings derived from it.

Restricted games

Some games — typically high-RTP slots, video poker variants with optimal play, and certain progressive jackpots — do not contribute to wagering. The full list is published with the bonus terms.

Bonus abuse

Patterns that we treat as bonus abuse and that void the bonus and any winnings from it: chip dumping between accounts, low-risk pattern betting designed to clear wagering with minimal exposure, registering multiple accounts to claim the welcome bonus more than once, and use of automated tools.

Bonus expiry

Each promotion shows its expiry. After expiry, the bonus and any unwagered bonus winnings are removed from the account.

Promotion changes

We may modify or end a promotion at any time. Changes do not affect bonuses already credited under the previous terms.

Every game in the lobby uses a certified random number generator from the game's studio. Game outcomes are independently audited for fairness by accredited test laboratories. The published Return to Player (RTP) for each game is the long-run statistical average; it is not a guarantee for your session.

We do not interfere with game outcomes, and we do not adjust RTP based on your account, your betting pattern, or your deposit history. The math built into casino games favours the house over time without any tampering, and that is the only edge involved.

If a game malfunctions — disconnects mid-spin, crashes, or returns a result that contradicts the game rules — we work with the studio to determine the correct outcome and adjust the account accordingly. Malfunctions void all related bets and pays. The decision of the studio's audit log, in dispute, is final.

Using Richard Casino in any of the following ways is a material breach of these Terms. We may, depending on severity, void affected bets and winnings, suspend the account, close the account permanently, retain the balance for the period required by AML law, and report the matter to the relevant authority.

• Using funds derived from criminal activity.
• Using a payment method that is not in your name or that you are not authorised to use.
• Sharing your account or accessing someone else's account.
• Operating multiple accounts to claim a bonus more than once or to circumvent self-exclusion.
• Using bots, scripts, automated betting tools, or any software or hardware designed to gain an unfair advantage.
• Exploiting bugs, glitches, or unintended game behaviour. If you find one, report it to support — we credit responsible disclosure.
• Attempting to reverse-engineer, decompile, or interfere with the platform.
• Chip dumping, soft play, or other forms of collusion in multi-player games.
• Using the chat or any communication channel to abuse staff, threaten violence, or post illegal content.
• Initiating chargebacks or payment disputes for legitimate transactions you authorised.
• Providing false information at registration, KYC, or in support communications.
• Accessing the platform from a jurisdiction where doing so is criminally prohibited for the player.

Richard Casino, the Richard Casino logo and wordmark, the visual design of aussierichard.com, all original copy on the site, and the underlying code are owned by us or our licensors and are protected by copyright, trademark, and other intellectual-property laws. The games, game artwork, and game audio are owned by the respective game studios.

We grant you a limited, personal, non-transferable, non-exclusive licence to access the site and play the games for personal, non-commercial use through the official aussierichard.com URLs and any official mobile application we publish. This licence does not include the right to copy, modify, redistribute, scrape, or extract content; the right to use any part of the site for commercial purposes; or the right to remove or alter copyright notices.

All rights not expressly granted are reserved.

We provide the platform on an "as is" basis. We work to keep the site running smoothly and securely, but we do not warrant that it will be uninterrupted, error-free, free of malicious code, or available from every location at all times.

Casino games involve risk. The house has a mathematical edge on every game, and over time that edge is decisive. We make no representation that you will win, break even, or recover deposits. Treat any deposit as the cost of an evening's entertainment, not as an investment.

Where the law allows us to disclaim implied warranties — fitness for a particular purpose, merchantability, non-infringement — we do so. Where the law does not allow disclaimers (some statutory consumer protections in Australia and the EU cannot be excluded), the warranties remain in force only to the extent required.

To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the use of aussierichard.com is limited to the greater of (a) the total amount you deposited in the 12 months immediately preceding the event giving rise to the claim, less any winnings withdrawn during the same period, and (b) one hundred Australian dollars (A$100).

We are not liable for losses that are not a foreseeable result of our breach. We are not liable for indirect or consequential losses such as loss of profits, loss of business, or loss of reputation. None of these limits exclude or limit liability that cannot legally be excluded — fraud, death or personal injury caused by our negligence, or any non-excludable statutory consumer right.

Where a third party (for example a payment processor or a game studio) causes a loss, we will use reasonable efforts to assist you in pursuing that party, but we are not responsible for the third party's acts or omissions.

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party right. We will tell you promptly of any claim that triggers this indemnity and cooperate reasonably with your defence of it.

If something goes wrong, the fastest path to a resolution is almost always live chat. Most disputes — a delayed withdrawal, a misapplied bonus, a game malfunction — get resolved in one conversation when you provide a transaction or session ID. Email [email protected] if chat is not the right channel.

If our support team cannot resolve a complaint to your satisfaction, escalate it to our internal Player Dispute team by email to [email protected]. State the facts clearly, attach any evidence, and give us 14 days to respond.

If the internal escalation does not resolve the dispute, you may refer it to the independent alternative-dispute-resolution body recognised by our licensing authority. Details and contact information are provided in the response we send at the end of internal escalation. Use of the ADR process is free for players.

Australian players retain the right to lodge a complaint with the Australian Competition and Consumer Commission (accc.gov.au) under the Australian Consumer Law where applicable. EU/EEA players may use the European Commission's Online Dispute Resolution platform. Nothing in these Terms removes a non-excludable statutory right to bring a claim.

By you

You can close your account at any time from account settings or by emailing support. We process the closure within one business day. Verifiable balance is paid out, subject to KYC and any active wagering requirements. Closure is permanent unless we agree in writing to reopen.

Self-exclusion

Available in your account dashboard. Choose a period from 6 months to permanent. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. We honour self-exclusion across any related operator under the same group.

By us

We may suspend or close an account for breach of these Terms, regulator request, court order, an unresolved KYC failure, or a substantiated fraud or AML concern. We give written notice where legally permitted. Where the breach is serious, suspension is immediate and notice follows.

Effect of closure

On closure, real-money balance verified through KYC is paid to you using a method you previously used to deposit. Bonus balances and bonus winnings are forfeit. Outstanding bets settle according to the game rules. We retain account records for the period required by AML law.

We may update these Terms when our practices change, when the law changes, or when we add or remove a service. The version date at the top of this page reflects the last update. For material changes (a new prohibition, a new fee, a change to dispute resolution), we notify registered account holders by email at least 30 days before the change takes effect. Continued use after the effective date is acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Richard Casino is licensed. Mandatory consumer-protection laws of your country of residence — including the Australian Consumer Law for Australian players and the EU Consumer Rights Directive for EU/EEA players — continue to apply where they cannot be displaced by contract.

For T&C questions, write to [email protected]. For account, deposit, withdrawal, or game support, our 24/7 live chat or [email protected] is faster. For privacy questions, see the Privacy Policy and write to [email protected].